Terms of Use

Terms and Conditions

Please read the following carefully before you utilize our web site or make a purchase. 

By accessing this web site you agree to these terms of use for:  and/or and/or and/or and/or WEB SITE(S) and/or our social media sites.

All users of this site agree that access to and use of this/these site(s) is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this/these site(s).

Forever Healthy Water  and/or and/or and/or and/or and/or our social media sites.


Health Disclaimer Notice

Forever Healthy Water recommends that you consult with a healthcare professional prior to using any water product or discontinuing/changing your use of any medications. For any suspected or known illness or health concern always consult with a physician or healthcare provider  prior to the purchase or use of any health related product. The products offered by Forever Healthy Water online are not offered as a treatment or cure for any medical conditions, but only as support for various health concerns. The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information on this web site is often provided in summary or aggregate form, and may not be construed as medical advice or instruction. All information and product descriptions on this web site are provided for educational purposes only. No action should be taken solely on the content of this web site, regardless of perceived scientific merit. Users should consult their healthcare professionals on any matter related to their health.


Information contained within this site, from Forever Healthy Water and/or its affiliates, has not been evaluated by Health Canada or the FDA in the United States, and is not intended to diagnose, treat, cure or prevent any disease. The information on this web site should not be used as a therapeutic modality or as a substitute for the advice of a healthcare professional, or as a substitute for any information contained in or on any product label or packaging. Any information presented herein, or information received via telephone or email, should not be construed as the practice of medicine. Forever Healthy Water is not responsible for the misuse and/or abuse of any product sold as a result of a consumer using this web site, nor is Forever Healthy Water responsible for any problems or difficulties which may arise through consumer use of products sold by Forever Healthy Water. Web site users, previous and future customers who fail to consult their healthcare professional prior to the purchase and subsequent use of any product, assume the risk of any adverse/cleansing effects. 



Please choose Canadian or United States Currency for pricing.

Credit cards are charged and if necessary converted to your credit card’s country currency.



We use various shipping methods such as U.S. Post, Canada Post, UPS, Purolator, FedEx or other shippers for the best rates. It is recommended to purchase shipping insurance for your order(s). For faster service please request ‘Express Delivery’.

You will receive a tracking number via email once your order is shipped so that you may track your package online from the designated shipper or by calling directly.

Items that are returned to Forever Healthy Water due to the wrong address being entered by the customer or due to the customer refusing the items or not picking them up from the Postal Outlet when carded, will incur additional shipping charges and/or restocking and processing fees.

If an item is damaged due to shipping, is incorrect or missing, you must report this at the time of receipt to Forever Healthy WaterForever Healthy Water will not be held responsible for any items that have not been reported within 72 hours of receipt of your order from the shipper. If equipment is defective or needs repair and is covered by a Manufacturer’s Warranty, please contact the manufacturer immediately.

Forever Healthy Water ships only to Canada & the United States.

If you would like your product sent outside of the U.S. or Canada, we recommend sending it to a friend who can forward your order. 

TAXES are applicable to shipping rates.

HST is charged on shipping according to the listed rates of hte Retail Council of Canada,


Ordering, Exchange Rates, Tax and Payment Options

Please choose U.S. or American funds.  If you are an American/International customer, your actual exchange rate will be set by your credit card carrier.


TAXES are applicable for Canadian orders according to the listed rates of the Retail Council of Canada,


We accept the following payments:  Visa, MasterCard, PayPal and Money Orders.


Orders from  and/or and/or and/or and/or are securely sent to our order desk where they are reviewed.  Once the order and S&H have been verified and paid in full, your order will be processed and shipped.


Forever Healthy Water will advise you in the case of any back orders of product so you have the option to a refund or a possible discount if there is a delay in your order. 



All sales are final. We accept NO RETURNS and issue NO REFUNDS on all our products due to several reasons: proper handling, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore we never accept returns to ensure your safety, and your privilege of getting the freshest and best quality products available.

If equipment is defective or needs repair and is covered by a Manufacturer’s Warranty, please contact the manufacturer immediately.


If a refund is issued a 10-15% restocking fee will be applied, depending on the product. 

If you have any issues or concerns regarding a product, please email or contact us by phone.


Some products offered by Forever Healthy Water are backed by manufacturers’ limited warranties. Any and all warranties for products purchased from Forever Healthy Water are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be directed to the appropriate manufacturers. No other warranty of any kind, express or implied is made by Forever Healthy Water respecting any and all products offered for sale. Purchasers assume all risk and liability resulting from the use of these products.  If you receive a product that is defective, contact the manufacturer right away.  Remember to register the applicable products with the manufacturer in order to qualify for the warranty.



The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of Forever Healthy Water. The collective work includes works that are licensed to Forever Healthy Water. Copyright 1999-2015 Forever Healthy Water ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Forever Healthy Water or purchasing Forever Healthy Water products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Forever Healthy Water or to purchase Forever Healthy Water products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Forever Healthy Water. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Forever Healthy Water used in the site are trademarks or registered trademarks of Forever Healthy Water.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.  To the fullest extent permissible pursuant to applicable law, Forever Healthy Water disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Forever Healthy Water does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Forever Healthy Water does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Forever Healthy Water shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Forever Healthy Water has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Forever Healthy Water product is mistakenly listed at an incorrect price, Forever Healthy Water reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Forever Healthy Water reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Forever Healthy Water shall issue a credit to your credit card account in the amount of the incorrect price.

Term and Conditions; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Forever Healthy Water without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Forever Healthy Water may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Forever Healthy Water.


Your use of this site shall be governed in all respects by the laws of the province of Ontario, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Forever Healthy Water products) shall be in the provincial or federal courts located in Toronto, Ontario. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Forever Healthy Water products) must be commenced within one (1) year after the claim or cause of action arises. Forever Healthy Water failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Forever Healthy Water may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Forever Healthy Water or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Forever Healthy Water does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Forever Healthy Water is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However,Forever Healthy Water reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Forever Healthy Water in its sole discretion.


You agree to indemnify, defend, and hold harmless Forever Healthy Water, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Forever Healthy Water may link to sites operated by third parties. However, even if the third party is affiliated with Forever Healthy WaterForever Healthy Water has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Forever Healthy Water. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Forever Healthy Water seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Sales Terms

All sales of product and/or equipment are final. We accept NO RETURNS and issue NO REFUNDS on all our products due to several reasons: proper handling, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore we never accept returns to ensure your safety, and your privilege of getting the freshest product available.

If you are in anyway not happy with the quality of a product, in most instances we offer a replacement or credit. More and more manufacturers are offering replacement credit to us for special quality concerns, so we do support most of our products this way. 

All equipment items have various manufacturer warranties that cover repair or replacement.When you buy from Forever Healthy Water, you are assured of getting product that is at all times handled properly according to manufacture’s recommendations. Forever Healthy Water supplies the best of premium quality health products across Canada and the USA, so we have to keep the highest standards possible.

By accessing this Site you agree that the laws of Georgia will apply to all matters arising out of the use of this Site.

Our policies are not intended to violate and/or deny your rights. They are intended to educate and familiarize you with the provided instructions. Use and follow all instructions to avoid any and all damages and/or liabilities associated with Crystal Quest® products. Not following the installation instructions and/or safety guidelines provided by Crystal Quest® can and/or will cause damages. Crystal Quest® assumes no liability for property damage.

All designs and specifications are subject to change without notice.

By purchasing any items through our web site, over the phone, fax or by mail, the Buyer warrants that he/she is at least 18 years of age, and is in compliance with his/her local and provincial/state laws and is legally able to purchase these items.

Buyer is responsible for following any local and provincial/state regulations and plumbing codes pertinent to the purchase, installation and operation of CRYSTAL QUEST® products.  All directions and installation manuals should be read and followed as instructed.

During the purchasing process/order entry screen Buyer is offered the option of signature required for US domestic deliveries.  The cost of this service is an additional charge. If Buyer does not elect this service and package is left at customer’s door but then ultimately not received or collected by the Buyer the ownership and claim of loss is the Buyers responsibility and expense.

Buyer accepts and agrees to all Crystal Quest® policies stated on the Site whether ordering by phone, E-mail, fax, or internet.

We reserve the right to not sell to a customer(s).

Shipping Policy:

Crystal Quest® is not responsible for any merchandise lost or stolen through any mail parcel service, including but not limited to USPS, UPS, Fedex, and/or any freight companies.

FedEx, USPS and UPS  Ground Deliveries to Home and Business addresses are sent by default as NO SIGNATURE REQUIRED if Signature Required has not been selected by the Buyer. This means that FedEx and UPS  will leave the package at your door, or in a convenient location if no one is present to receive the shipment.  During the purchasing process/order entry screen Buyer is offered the option of signature required for US domestic delivers.  The cost of this service is an additional $3.50 USD.  IF THE BUYER DOES NOT SELECT Signature Required service and package is left at the customer’s door but then ultimately not received or collected by the Buyer the ownership and claim of loss is the Buyers responsibility and expense.

 No Signature Requested (our default shipping method) – If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities. The ownership and claim of loss is the Buyers responsibility and expense, see above.

 Signature Requested – If you requested that signature be required for the additional $3.50 USD upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier. 

 Orders with wrong, inaccurate, or incomplete addresses will incur additional shipping charges. In addition, addresses MUST include apartment, suite, or unit numbers as applicable.

USA Domestic:

Orders are often shipped within 4 – 5 days after placement, but not later than 7 – 10 business days, with the exception of custom-designed products or commercial systems.

Orders are typically shipped by FedEx, and a FedEx tracking number will be sent to your E-mail so that you may track the delivery progress of your package.  Larger or heavier items are shipped by freight.  Crystal Quest® arranges for all deliveries for all orders. You may request a specific shipping carrier of your choosing.

Additional shipping charges for some products may be incurred, and are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling.

Express shipping (overnight, 2-day, etc.) is available upon request. Purchaser agrees to pay additional shipping charges as applicable.


Crystal Quest® ships orders internationally.

Purchaser is responsible for any and all additional transportation charges, including but not limited to, broker fees, duties, government taxes, etc. that may be incurred during the delivery and export/import process.

Additional shipping charges apply, and purchaser is responsible for the additional shipping charges as applicable. These charges are in addition to and separate from transportation broker fees, duties, government taxes, etc. associated with the export/import process.  

Additional shipping charges are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling.   

Returns of products are not allowed on international orders as all international sales are considered final.

Damaged Goods Policy:

Damage to product(s) is not always easily identifiable, as damage can either be visible or concealed. For visible damage, do the following:

#1 Best Option: For the simplest solution for shipping damages, follow this procedure when receiving a delivery. This procedure is the standard operating procedure of the delivery insurance issued by all shipping carriers:

1.  Inspect your merchandise thoroughly for damage immediately upon arrival (delivery) and reject the entire shipment if you find any damage. Ask the driver to wait while you inspect the merchandise.

2.  If you find any damage, do NOT accept the delivery. Doing so will expedite the process of  Crystal Quest getting another unit out to you immediately. Refusing the shipment will protect you against having to pay the return shipping.  All shipping fees are always the responsibility of the purchaser.

3.  Immediately file a damage claim with the delivery carrier on the same day as the delivery. Try to take a digital photo of the damage if possible. After filing the damage claim, contact Crystal Quest immediately at for assistance and further instructions.

 Legitimate damage claims will be promptly processed. A replacement from the manufacturer will be shipped to purchaser.   When the manufacturer receives the “damaged goods”, a detailed analysis of the damaged product claim will be performed to determine if the product was damaged during transportation. 

#2 Option: If driver of carrier has already departed, or has left , contact the delivery company the same day and file a damage claim.  Then, contact Crystal Quest that same day at for assistance and further instructions.  The manufacturer or delivery carrier will initiate a paperwork process and instruct you to send the goods back to the manufacturer, sometimes at your expense, until the damage is inspected.   All shipping fees are always the responsibility of the customer.  When the manufacturer receives the “damaged goods”, a detailed analysis of the damaged product claim will be performed.

If you have a digital camera, take a snapshot of the damage as proof/evidence before it departs and E-mail the photograph to us as soon as possible.

E-mail correspondence and photos to

Concealed Damage

Sometimes damage during shipping cannot be detected until product(s) is removed from the packaging and installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to contact the carrier, file a concealed damage claim, and contact Crystal Quest® at Concealed damage claims must be filed immediately.  With some carriers claims must be made within 48 hours of delivery.  Notification to Crystal Quest is required within that timeframe as well; otherwise the shipping replacement policy could be null and void. The product(s) needs to be shipped back to Crystal Quest®, at purchaser’s expense, so Crystal Quest® can inspect product(s) to determine if damage occurred during shipping, during installation, or after installation. Photos are most helpful and can also be e-mailed to

Published Prices/Price Changes/Product Availability:

Prices and product design are subject to change without notice due to material price increases or availability conditions.

Crystal Quest® reserves the right to change incorrect prices that are accidentally published on our web site.  

If a product is unavailable or out of stock, we reserve the right to issue the customer a refund and not fill the order.

 Crystal Quest® Return/Exchange/Refund Policy:

 It is important to purchase water filtration products which fit your water filtration needs. Know your water filtration needs and purchase appropriately and accordingly to avoid unnecessary returns. Crystal Quest® products are inspected and properly packaged before being shipped to customer. If, in the unlikely event it is necessary to return a product, the following terms and conditions apply. Returns for exchange or for refund are only accepted when the following is met. Read the following thoroughly before returning a product:

 Returns for refunds are accepted ONLY on perfectly new, unused items in the original packaging and without any damaged or missing parts. Refunds will not be issued if broken, used, dirty, or otherwise abused items are sent back from customer.

Refunds issued to customer will be less shipping and handling, and possible restocking fee.

Customer must pay ALL shipping fees for returns.

Returns for exchange are accepted on items which are defective, for upgrades, or when Crystal Quest® is working specifically with customer to acquire customer’s proper water filtration needs.

Crystal Quest® reserves the right to not honor returns of product(s), if product(s) was/were not installed by a qualified, licensed plumber.

Returns for exchange will not be honored if it is deemed that product(s) has/have been broken, used, dirty, or otherwise abused.

All returns, either for refund or exchange, must be within 30 days of delivery date of initial purchase; refunds are less shipping charges. Refunds will not be issued if products are sent back past the 30-day initial purchase period.  

Returns, either for refund or exchange, are subject to restocking fees of up to 30% and shipping charges are not refundable.

Returns, either for refund or exchange, are NOT allowed on custom ordered products, special orders, reverse osmosis systems, filter cartridges and/or membranes (for public safety and tampering reasons).

Crystal Quest® will not honor refunds or exchanges on other brands’ products.

All returns, either for refund or exchange, MUST have a Return Merchandise Authorization (RMA) number, and include customer’s name, address, telephone number, and specific reason for return. You may acquire this by contacting where you purchased the item.  All shipping charges are the customers expense.

Product(s) must be returned in original packaging and intact. Returned product(s) must be shipped within two weeks of issuance of a Return Merchandise Authorization number to be eligible for a refund. A refund will be issued after the return has been received and inspected and will not include shipping charges.

Proper proof of purchase must be provided and accompany returns.

For returns of products $350 retail value and over, there will be a mandatory 30% restocking fee. Contact Crystal Quest® prior to return in order to receive an RMA number and shipping instructions.

Refunds will not be issued to third parties. If purchase was made through a dropshipper or other affiliate, the refund must come through them, not Crystal Quest®.

No returns or refunds allowed on international orders.

For returns in circumstances where Crystal Quest® has been working with the customer in determining proper filtration needs and evaluating various filtration methods are solely at the discretion of Crystal Quest®.  As deemed appropriate, Crystal Quest® may elect to issue a replacement, a partial replacement, a reasonable and acceptable substitute, a full or partial refund, or a refund minus a 30% restocking fee on items that have been used (damaged or worn goods and missing components will incur higher restocking fees IF they are accepted for return) and shipping charges will not be refunded and are the responsibility of the customer.

Most Crystal Quest® products are covered by the Manufacturer’s Limited Warranty, when the product is properly installed by a qualified, licensed plumber, against defects in materials and workmanship. Crystal Quest® reserves the right to deny your warranty or other claim if it is found that the product was improperly installed, damaged, or abused.

Delivery carriers, including but not limited to, USPS, UPS, FedEx, and freight companies are responsible for getting your merchandise to you in an acceptable and timely manner and condition. Crystal Quest® is not responsible for lost, stolen, damaged or delayed merchandise, and will not honor return/refund requests for such.

Crystal Quest® does not reimburse customers for any shipping charges or any other expenses the consumer may incur whatsoever, such as but not limited to: import/export fees and duties, installation and setup fees, damages caused by product, professional services, or legal fees, and will not honor return/refund requests for such.

Crystal Quest® sells professional products that are intended for professional installation and professional initial setup by a qualified water service professional (licensed) who is experienced in installing the product you have purchased, and Crystal Quest® will not honor return/refund requests, nor accept any liability, for products that are improperly installed.  

Commercial category products are considered special order and may not be returned for any reason. All sales are final.

So that we do not increase delivery cost above what we are charged for shipment, the customer is solely responsible for all shipping costs on all deliveries and all returns.

The customer is responsible for inspecting all products upon delivery for shipping damage and concealed damage. Shipping damage and concealed damage must be reported within 3 business days, but preferably the same day as delivery. Inspect goods for shipping damage immediately upon arrival, and refuse the shipment and file a damage claim with the delivery carrier before contacting us.  Take a digital photo of the damage if possible.

ALL refunds are given solely at the discretion of Crystal Quest®.  All returned products WILL be carefully analyzed to determine if it has been used, abused, or damaged in any way, either damaged during installation, damaged during transportation, or operated under improper conditions. Any refund determined to be due will be issued by at the conclusion of the analysis.  Misapplication of the product, damage from overpressure, water pressure spikes, improper water conditions, and installation damage do not qualify for a refund.

Product warranty is disqualified if product was not professionally installed by a licensed and qualified professional.  This is especially true for all residential, commercial, and industrial units such as undersink units, water softeners, backwashing filters, backwashing oxidation systems, water coolers and RO systems, which should ALL be professionally installed by a licensed, qualified water service professional.

Disclaimer of Liability for all Products:




All commercial and residential in-line systems are recommended to be installed after a flow regulator/restrictor in order to control and reduce incoming water pressure. This avoids bursting and any resulting property damages. Also, make certain that there is a strainer system placed after the Crystal Quest® Media System to avoid bleeding and/or pipe clogging.

All designs and specifications are subject to change without notice.

For all products: CRYSTAL QUEST® is not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units.  Use and install all of our products solely at your own risk. Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).

CRYSTAL QUEST® has no liability toward any plumbing fees or bills nor any or all plumbing work and connecting of these units to the water supply is done at your own risk. Most CRYSTAL QUEST® products are intended for professional installation and/or professional initial setup. This is especially important when installing undersink units, all reverse osmosis units, undersink filters, water coolers, water softeners, all backwashing units, and whole house water filter systems – which are always connected to a high pressure water line. Always check all connections for leaks periodically.  CRYSTAL QUEST® is not responsible for any leaks or water damage whatsoever.

All systems must be inspected by a professional installer prior to installation to eliminate any possible assembly error, and checked for component damage, parts, and fittings, to avoid system malfunction and possible property damages.

We are not responsible for any damages, direct or indirect, that may arise from the use or catastrophic failure of these products. Use all products at your own risk.

For all CRYSTAL QUEST® products, determination of product suitability, application use of the product, and the fitness of a product for a particular purpose is the sole responsibility of the buyer. Buy and use at your own risk.

Electrical Products: For all electrical products use only as directed and follow all manufacturer’s directions and warnings.  For your safety, always plug only into a properly installed GFCI outlet.  If you do not have one, you need to obtain one.  We are not responsible for any property damage or personal injury, incidental or consequential, that may arise from the use and/or failure of any of our products.

UV Disinfection Systems: Although these units are proven to be highly effective when functioning correctly and operated according to the manufacturer’s directions and operating parameters (including 95% UV transmittance of the water), these systems are not to be used for drinking “infectious water”. Use all UV systems at your own risk.

Water Filtration/Conditioning Products: All water filters, water coolers, water filter cartridges, RO membranes, specialty cartridges, and water conditioning products used for human (or animal) contact or consumption are intended to be used to improve the quality of safe and potable, non-infectious, non-polluted drinking water. Use at your own risk.

The information and/or water report used to make product recommendations is believed to be accurate to the best knowledge of Crystal Quest® Manufacturing.  The information provided relates only to the specific product recommended.  Crystal Quest® Manufacturing assumes no legal responsibility for use of or reliance upon the information provided.  Crystal Quest® products are free of leachback of such toxicities as asbestos, lead, arsenic, silver, aluminum, and other substances.  Crystal Quest® products are in full compliance with California Proposition 65.  It is the sole responsibility of the customer to research given information in order to make an educated decision to purchase and use water filtration products, based upon all available research information.

Information Disclaimer: All information, product claims, and statements are made in good faith and believed to be true, and are offered for your evaluation and verification only. For all CRYSTAL QUEST® products, determination of suitability, application use, and fitness for a particular purpose is the sole responsibility of the buyer. Due to the almost infinite number of parameters and variables that are involved with your particular application, water quality, and operating conditions, we can only suggest what we believe would work well for your application based on our interpretation of what you convey to CRYSTAL QUEST®. You may or may not get the exact results that you wanted or expected. CRYSTAL QUEST® assumes no liability or responsibility for your water filtration results. This is solely your responsibility.

To learn more click here,

Terms and Conditions:

1.  CRYSTAL QUEST® uses reasonable efforts to ensure accurate and up to date information on the web site.

2.  CRYSTAL QUEST® makes no warranties or representations as to its accuracy. CRYSTAL QUEST® assumes no liability or responsibility for any errors or omissions in the content of the web site.

3.  Your use of and browsing of the web site are at your own risk. Neither CRYSTAL QUEST® nor any other party involved in creating, producing, or delivering the web site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the web site. Without limiting the foregoing, everything on the web site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. CRYSTAL QUEST® also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the web site or downloading of any materials, data, text, images, video, or audio from the web site.

4.  Images of people or places displayed on the web site are either the property of, or used with permission by CRYSTAL QUEST®. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the web site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

5.  Everything on web site is copyrighted unless otherwise noted, and may not be used without permission from Crystal Quest® except as provided in these Terms and Conditions.

6.  The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the web site are registered and unregistered Trademarks of CRYSTAL QUEST® and others. Nothing contained on the web site should be construed as granting by implication, estoppels, or otherwise any license or right to use any Trademark displayed on the web site without the written permission of CRYSTAL QUEST® or such third party that may own the Trademarks displayed on the web site. Your misuse of the Trademarks displayed on the web site, or any other content on the web site, except as provided in these Terms and Conditions, is strictly prohibited.

7.  It is CRYSTAL QUEST® policy not to accept or consider creative materials, ideas, or suggestions other than those we specifically request. This is to avoid any misunderstandings if your ideas are similar to those we have developed independently. Therefore CRYSTAL QUEST® requests that you not send any original creative materials such as original artwork, written works, etc. Any communication or material you do transmit to the web site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Crystal Quest® or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Crystal Quest® is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the web site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

8.  You agree to indemnify, defend and hold CRYSTAL QUEST® and its affiliates, and their respective officers, directors, owners, agents, information providers and licensors (collectively, the “Indemnified Parties”) harmless from any and all claims, liability, losses, costs and expenses (including attorneys’ fees) incurred by any Indemnified Party in connection with any breach by you of these Terms and Conditions. CRYSTAL QUEST® reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with CRYSTAL QUEST®’s defense of such claims.

9.  The web site is controlled and operated by CRYSTAL QUEST® from the State of Georgia, United States of America. CRYSTAL QUEST® makes no representation that materials in the web site are appropriate or available for use in other locations and other countries. Those who choose to access the web site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Georgia, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or CRYSTAL QUEST® bring to enforce this agreement or, in connection with, any matters related to this web site, shall be brought only in either the state or Federal Courts located in Georgia, and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing and signed by Crystal Quest®.

10. CRYSTAL QUEST® may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

 One-Year Limited Warranty

 CRYSTAL QUEST® warrants your CRYSTAL QUEST® Water Filter Systems for one year from the date of purchase (except filter cartridges and UV bulbs ) against all defects in materials and workmanship, when used in compliance with the Use and Care Manual. CRYSTAL QUEST® disclaims all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose. If for any reason the product proves to be defective within one year from the date of purchase the customer would be responsible for all shipping charges and the unit should be shipped to CRYSTAL QUEST®.  The entire system will be repaired or replaced without charge for the repairs or replacement.  Please package your CRYSTAL QUEST® unit carefully to avoid damage in transit. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state. CRYSTAL QUEST® assumes no responsibility for incidental or consequential damages; for damages arising out of misuse of the product or the use of any unauthorized attachment. Some states do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so the above limitations or exclusion may not apply to you. Should service be required during or after the warranty period, or should you have any question regarding how to use you CRYSTAL QUEST® Water Filter System please contact: 

Technical Support Department at Monday through Friday, 9:00 A.M. to 5 P.M. Eastern Standard Time.

 Preventive Routine Maintenance

 We recommend installing a pressure reducing valve before the system. This will reduce the water pressure flow to the system and will prevent water pressure spikes, water hammering, and excessive water pressure build-up. The recommended operating water pressure range is 30-60 psi.  To avoid property damage, you may also utilize a leak detector.

Crystal Quest water filtration systems are built for performance, reliability and safety. For added safety, Crystal Quest® Leak Detector Smart Valve may be purchased. This valve is designed to prevent water leaks and property damage. This device is a great investment to ensure that the system will be fail-proof.

Crystal Quest point of use systems should be periodically cleaned inside the cartridge housings with a clean damp cloth.  Some customers may experience build up or film located on the outside of the cartridge.  This can vary based on existing water conditions and represents items being trapped by the cartridge and removed from the water.

Stainless steel filtration systems may need periodic maintenance to prevent corrosion from hard water, water with high levels of nitrates and high levels of iron. To prevent and rid your system of corrosiveness, quarterly cleaning should be done. This can be done using 9% white vinegar and warm water. Sumps and caps (as applicable), should be cleaned and rinsed well.

To avoid bacteria during initial storage or before initial use, chlorination is used on Crystal Quest cartridge housings. Do not store cartridges in a humid, moist or otherwise non-dry environment, even indoors. Should cartridges encounter humidity or come in contact with moisture, simply air them out completely before use to avoid any taste/odor issues. Taste/odor are harmless, but can be avoided by proper storage and ventilation.

Some consumers whose taste buds are accustomed to most bottled or Reverse Osmosis water may experience a plastic, metallic or medicine-like taste with a Multistage ULTIMATE media cartridge. This is due to enhanced alkalinity of the filtration media, unlike Reverse Osmosis with no alkalinity which has no taste or odor, but the water is acidic. Customers with hard water conditions experiencing such issues should request a replacement cartridge with a low level of Eagle Redox Alloy (ERA) so as to not react with the water hardness and to avoid adding ions to the drinking water. This enhances the pH which results in higher alkalinity. Most experts believe the higher pH, which is alkaline water, is healthier than low pH/acidic water which has no odor/taste.  Speak to a Crystal Quest associate if more clarification is needed.

Expired cartridges and media may be taken to your local recycling facility if you choose to recycle.  Crystal Quest will also accept the return of used cartridges and media for recycling purposes with all shipping costs being the responsibility of the sender.  An RMA number should be requested for this purposes by calling Crystal Quest Customer Service at 800-934-0051.

Additional Terms, Policies, and Conditions of Sale for CRYSTAL QUEST® Products

Our Pledge To You

The best in category, premium quality health products that are properly handled and fresh, 100% of the time!

Thank you for your continued support. Please feel free to contact us if you require any further assistance.